Terms of Business

We are Artisan Wood Creations. When you (the person named on the order) place an order with us, we will do business with you under the following terms.

Prices

We offer goods for sale through:
our website : artisanwoodcreations.co.uk

At various Art and Craft events throughout the year as detailed on our website.

Our prices may change. Our website will always show one price. This price includes postage and packaging. Our goods will be sold at events we are attending at a lower price as postage and packaging will not have been included.

Payment

We offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment by PayPal. We will only accept your order if we receive the payment in full. If an item is being collected from our premises payment by cash will be acceptable or debit card.

Sending you the goods

We will normally send you your goods as soon as possible by shipping provider or courier. This information will vary depending on the item you are buying and the supplier that is shipping the item. We would normally expect delivery to be within 1 – 7 days.

Delivery

We will deliver your order to any address in the UK. For standard delivery, we use a national carrier. If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. With some of the more remote areas such as the Highlands of Scotland, delivery can take several days. If a quicker delivery is important, you may choose one of our premium delivery options. Whether these options are available will depend on where you are and, in some cases, the time of day and the cost attached. We will confirm this with you at the time you place your order. to. Unless we have your written authorisation, we will always need an authorised signature when delivering goods to you.

Availability

Because of the unique attributes of lamps/mirrors and plaques these will only be available when shown on the website. For Boards and platters there is always a small supply available. Custom made items may always be discussed.

Cancellation

If you want to cancel your order, you can do so at any time until we send it out. We normally pack and send out orders quickly so if you want to cancel your order please email Artisan Wood Creations or telephone. If we have not already sent the goods out, we will cancel your order and issue a full refund (including delivery charges) to the PayPal account used to place your order. We will make the refund as soon as possible and within 14 days of cancellation.

Quality assurance

If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund. Your rights, defined in the Consumer Rights Act 2015, are not affected by these terms.

Our mistakes

We are constantly updating our products but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.

Unexpected circumstances

If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.

Legal responsibility

Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods

Law

These terms of business will be governed by English law. Any disputes will be dealt with by the English courts.